One receptionist instead of three

The customer
A community development organization with three offices on the Island of Montreal. Each of these offices had a telephone system with two phone lines and a fax line.

The problem
Like any non-profit organization with limited funds, this customer is always striving to control operating costs. Switching from an analog telephone platform to an IP platform helped. The organization also wanted a solution to the problem of telephones being tied up by the large number of inter-office calls. So it turned to FLO-IP for help

The solution
The solution implemented by FLO-IP reduced the number of telephone systems and lines and centralized incoming calls. All three offices are now served by a single telephone system. The FLO-IP solution has also replaced nine lines (6 telephones and 3 faxes) with only 4, a savings of $450 per month and $5,400 per year. In addition, the system has helped simplify incoming faxes, which are converted to PDF format and sent directly to recipients by e-mail. Fax machines are no longer used except to send certain documents.

The installation cost of this system was much lower than that of an analog system, which would have amounted to at least $2000 per room.

In addition, with the centralization of calls and optimization of telephone functions, a single receptionist can now handle all calls, a significant savings for a community organization.